Question 1

Can I import my data from my old software?

Accepted Answer

We hope everyone understands that due to different databases’ structures you can’t just simply export and import your data from your old software. That’s why it’s our pleasure to help you with it. You won’t have to think about transferring the data, we’ll carefully fill every line for you!

But of course, we’re not super-powerful and would have to take a small fee for this service. It’s totally free up to 50 clients with their pets and $0,5 for each above the quantity.

Please pay attention that we cannot guarantee the accuracy of the data provided from a different vendor database.

Question 2

Is there an app that I can download?

Accepted Answer

We've got PAWesome apps both for walkers and clients. They include the most necessary features - along with GPS tracking! However, at the moment we try to center on keeping the prices fair and reasonable, but we hope to develop it in accordance with your needs.

Anyway, don't forget that you can use Doxford on your phone, tablet or desktop, whenever you’re connected to the internet. All the Doxford’s features will be available on every device and you won’t ever have to sync them — anytime you make changes on your device it will be automatically loaded to the cloud and you’ll see the changes on other devices as well.

Question 3

What happens if I want to cancel?

Accepted Answer

You can cancel anytime and you won’t pay a penny after. If you cancel, you won’t have the ability to create any records. You’ll be able to only look over your existing data. You will have to upgrade again to get all the features.

Question 4

Does Doxford work with other currencies?

Accepted Answer

Yes. You can set any currency in your Company Settings.

Question 5

Do I have to sign a contract or something?

Accepted Answer

By no means. There is no contract to sign and you can upgrade/downgrade/cancel whenever you want.

Question 6

Can I try any plan before making up my mind?

Accepted Answer

Certainly! You can try our instant demo or sign up your account and use Doxford free for 14 days. There is no credit card required and you can cancel anytime.

Question 7

Is it hard to learn and use Doxford as I’m not a computer genius?

Accepted Answer

No way. We understand that the majority of our clients aren’t super technically savvy, so we’ve created the system which would be clear and apprehensible to anyone. We want you to be focused on improving your business, not learning how to use a new system. That’s why Doxford is very easy to learn and use.

Question 8

How long does it take to make setup?

Accepted Answer

Not more than 10 minutes. Verify your email, sign in, set a few settings (Doxford will help you with it) and you can make new orders for your clients!

Question 9

Do you charge a setup fee?

Accepted Answer

We do not. There are no setup fees with Doxford. We see no reason for a setup fee for a cloud-based system.

Question 10

Do you charge any special hidden fees with Doxford?

Accepted Answer

There are no hidden fees with Doxford.

Question 11

Do you offer support?

Accepted Answer

Sure, all our support is made via email 24/7 and our website chat. The reason there is no phone support is we don’t want to increase our monthly prices for it. Our email support is support@doxford.net, you’ll get a reply within few hours.

Frequently asked questions

Can I import my data from my old software?

Is there an app that I can download?

What happens if I want to cancel?

Does Doxford work with other currencies?

Do I have to sign a contract?

Can I try the software before I fully commit?

Is it hard to learn and use Doxford? I’m not a computer expert!

Do you charge a setup fee? Are there any hidden or special fees?

Do you charge any special hidden fees with Doxford?

Do you offer support?