Features

For Staff

The software's features for staff members are designed to streamline business operations and make their day-to-day tasks easier to manage. With simplified schedules and quick access to important information, staff members can focus more on providing top-quality service to their clients and their pets. The intuitive appointment scheduling tool is user-friendly and allows for efficient scheduling of appointments without any hassle. The software's user interface is designed to be easy to navigate, saving valuable time and minimizing the risk of errors. Overall, the software's features for staff members are geared towards creating a more efficient and effective workflow, making it easier for them to provide the best possible service to their clients and their furry friends.

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For Pet Parents

Our software is not only designed to make the lives of pet professionals easier, but also to provide pet parents with the peace of mind they deserve. With our user-friendly platform, pet parents can easily access important information regarding their pets, including automated GPS-tracking, photos, and other relevant details, all in one convenient location. By using our software, pet parents can rest assured that their pets are in good hands, and stay informed on their pet's well-being, appointments, and other important information with just a few clicks. With our comprehensive suite of features designed specifically for pet parents, you can stay up-to-date on all aspects of your pet's care and well-being, no matter where you are. Whether you're at work, on vacation, or simply busy with your daily routine, our software keeps you informed and connected with your pet's service providers at all times.

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Clients, pets & their Well being

Keep track of vaccination schedules, dietary requirements, and any other health-related information for all your clients' pets.
Easily set reminders for upcoming appointments, vaccinations, and checkups, so you never miss a crucial deadline.
Quickly add notes about each pet's temperament, likes and dislikes, and any other relevant information that will help you provide the best possible care.
Get real-time updates on your clients' pets with automated GPS-tracking and photos. This feature will give you the peace of mind you need when you're away from your furry clients.
Use our platform to communicate with your clients about their pets' health, progress, and other important information. With Doxford, you can quickly send emails or in-app notifications to keep clients informed and up-to-date.

Orders and payment processing

Create and manage invoices easily: Our software allows you to generate and send invoices to your clients directly from the system. You can customize your invoices with your logo, business details, and payment terms.
Accept online payments: We support multiple payment options, making it easy for your clients to pay for your services online. This ensures a fast and secure payment process that saves you time and hassle.
Manage orders efficiently: Our software lets you manage orders for all your services, big or small, and track their progress from start to finish. You can assign orders to staff members, view order history, and check the status of each order in real-time.
Set up recurring orders: Do you offer pet care services on a regular basis? With our software, you can set up recurring orders for your clients. This means you can automate the scheduling, invoicing, and payment process for recurring services, saving you time and effort.

Easy to use booking

Customizable services: You have the flexibility to fully edit your services, big or small. You can easily add, remove, or change the existing services to fit your business needs.
Availability management: Clients won't be able to request an order on your blocked-out dates or when you're busy with other appointments, ensuring that your calendar stays organized and up-to-date.
Request management: You'll see all the requested orders in the system, making it easy to keep track of your workload and ensure that you never miss an appointment.
Automatic notifications: Our software sends automatic notifications to your clients when you check-in or check-out their pets, keeping them informed and at ease.
Detailed client and pet information: You can easily maintain your clients' and their pets' important information, including vaccination records, diet plans, and other important health information.

Fully customizable services

Tailor your services to your unique business needs: You know your business best, and our software allows you to customize your services accordingly. Whether you want to offer a range of packages or single services, you have the freedom to make changes at any time.
Set your prices: Our software allows you to set prices for each service you offer. You can choose to charge a flat rate or set prices based on factors such as the size of the pet or the complexity of the service.
Add special instructions: If you have specific instructions for your clients about a particular service, our customizable service feature allows you to add notes and instructions to the service description. This helps ensure that both you and your clients are on the same page and reduces the risk of miscommunication.
Edit and update services: As your business evolves, you may want to add new services or update existing ones. Our software allows you to make changes to your services at any time, so you can keep your offerings up-to-date and relevant to your clients' needs.

Check-Ins

Check-in and check-out a pet with just one click
Edit check-ins/outs easily in case of any mistakes or changes to the booking.
Generate automated notifications to keep your clients informed about their pets' status.
Access the complete history of all check-ins/outs for a pet and generate reports based on that data.
Track which staff members checked-in/out each pet, so you can monitor their performance and ensure accountability.
Leave notes, upload photos and inform your clients of their pets well being.

Calendar

View all of your bookings for the day or week in one convenient location. The calendar is automatically updated as you add new bookings, so you never have to worry about double-booking.
Easily access detailed information for each booking and day. With just a few clicks, you can see the name of the pet, the type of service requested, and any special instructions or notes.
Get a daily, weekly, or monthly overview of your bookings. This helps you plan your schedule and stay on top of your workload.
Block out dates when you won't be available for bookings. You can easily mark days when you're closed for holidays or vacations, or when you have personal commitments that prevent you from taking on new clients.
Set reminders for important dates, such as vaccination due dates or follow-up appointments. This ensures that you never miss an important deadline.

Document Uploading

Store all important documents, such as vaccination records, health reports, and agreements, in one place for easy access.
Pet professionals can easily upload and share the necessary documents with pet parents, so they have all the information they need to take care of their pets.
The document uploading feature ensures that all records are up-to-date and accurate, minimizing the risk of any confusion or mistakes.
With Doxford, all uploaded documents are stored securely and can be accessed anytime and anywhere, providing peace of mind for both pet professionals and pet parents.

Email Customers

Send appointment reminders to clients a day or two before their scheduled visit.
Notify clients about upcoming events or promotions to help increase business and build customer loyalty.
Send personalized messages to clients, keeping them up-to-date on their pets' health, special dietary needs, and other important information.
Communicate with clients directly about any questions or concerns they may have about their pets, providing a more personal touch to your customer service.

Invoices

Create and customize invoices to reflect your brand image and personal style.
Include detailed information about the services provided, pricing, and payment terms to avoid any confusion or misunderstandings with clients.
Schedule automatic reminders for clients with overdue invoices to ensure timely payment.
Track invoice status and payment history in real-time to stay on top of your finances and cash flow.
Enable recurring invoicing for clients with ongoing or regularly scheduled services to streamline your billing workflow.
Provide online payment options for clients, including PayPal and Stripe, to make payment convenient and hassle-free.
Send invoices directly to clients via email or print them for offline delivery as needed.

Financial Reports

Financial Reports provides an overview of all earnings from services offered by pet professionals in a single, convenient location.
Pet professionals can sort their earnings data by period, making it easy to analyze business growth over time.
The Financial Reports feature is highly customizable, allowing pet professionals to set data in graphs and charts for more demonstrative presentation.
With the ability to generate reports that show which services are generating the most revenue, pet professionals can make informed decisions about how to allocate resources and where to focus their marketing efforts.
Financial Reports can also help pet professionals stay on top of their finances by providing real-time information on payments received and outstanding invoices.

Online Payments

Secure payment processing: Our software uses industry-standard security measures to ensure that all transactions are secure and protect sensitive financial data.
Easy tracking and management: With our online payments feature, pet professionals can easily track and manage all payments made by clients in one place.
Multiple payment methods: We support PayPal and Stripe, as well as bank transfer payments, giving clients the flexibility to choose the payment method that works best for them.
Automatic payment reminders: Our software sends automatic payment reminders to clients who have outstanding balances, helping pet professionals to keep their accounts receivable up to date.

Feedback

At Doxford, we value our customers' feedback and strive to continually improve our software to meet their needs. We encourage all of our users to share their suggestions for new features or improvements to existing ones. Whether it's a small tweak or a major addition, we are always open to hearing your ideas. Contact us anytime with your suggestions!